What form of payment do you accept?
Black Wagon currently accepts Visa and Mastercard.
How do you guarantee the safety of my credit card info?
Black Wagon uses Verisign, the industry leader of secure on-line transactions as our payment gateway. Verisign's SSL encryption guarantees a secure connection between Black Wagon's server and your Web browser. For more information about Verisign and SSL please click this link.
Do you share our info/e-mail with any one?
We respect your privacy! Black Wagon does not and will not share our customers' information with anyone, so your e-mail address and any other personal information remains safe with us.
Where do you deliver?
Black Wagon delivers around the world. Within the U.S. we ship with your choice of UPS shipping options. These options are available at checkout and include UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air A.M. and UPS Next Day Services. (Please note that UPS is unable to ship to Post Office and Military Post Boxes. These items will be shipped by U.S. Postal Service.)
Black Wagon ships international orders through the U.S. Postal Service Global Mail Services. These items are available at checkout via Global Economy Parcel Post, Global Airmail Parcel Post, Global Express and Global Priority.
What is your policy on returns and exchanges?
We are proud of the items we carry at Black Wagon and stand by them. We are happy to accept returns for items in the event they have any manufacturing flaws or defects. We are also happy to accept exchanges, provided they are unused and in their original packaging. For complete information on returns & exchanges, read our Happy Camper Policy.
What if you are sold out of an item?
Black Wagon utilizes inventory management software that helps prevent overselling items on our site. On occasion we do sell out of items faster than our software is able to track. If we are sold out of an item that you have purchased, a Black Wagon representative will contact you to help you with backorder, replacement, or credit for the item .
Can Black Wagon special order items for me?
Absolutely! Black Wagon will go the extra mile in trying to get you the items you are seeking. We work with wonderful vendors and designers who feel the same way about Black Wagon's customer service that we do. We are always happy to help you with special orders and special requests. , and we'll help you find what you're looking for.
Do you offer gift wrap?
We ship all of our Black Wagon orders wrapped in tissue and sealed with one of our gorgeous Black Wagon stickers. All orders are delivered in a sweet brown box. This is a free service. No need to pay extra for gift wrap!
Can I insert a gift card with my order?
Absolutely! E-mail us at with what you'd like your card to say and we will be happy to transcribe your wishes to a gift card to be included with your gift.
How do I sign up for Black Wagon's Gift Registry and Wish List?
Creating your own Gift Registry Wish List is easy. First, find an item you'd like to add, then click on the "Add to Gift Registry & Wishlist" link located just above the item's photo. The first item you choose will prompt you to either log in to your existing account or create a new one. Once your account is created you'll easily be able to add the items and quantities you wish for to your new Gift Registry & Wishlist!
Feel free to contact us with any questions at or toll free, 1-866-916-0004. We're happy to help!
